Orders & Returns

Returns & Refunds:

It is important to us that you are happy with your new purchase.

In case the item does not fit you or you are not happy with it, you can exchange it.

It is important to us that you are happy with your new purchase.

We offer you a FAST AND EASY RETURN PROCESS, get you money back anytime

Our policy lasts for 14 days. If 14 days have gone by since your delivery, unfortunately, we can not offer you a refund or exchange.

We will gladly accept exchanges of any items purchased at FULL RETAIL PRICE.  No refunds or exchanges on sale items.  All sale items are final.

Provided that:

The item is returned within 14 days from delivery date.

*The proof of purchase is available and added to the return.

*The item is unworn, in the original condition with all the tags still attached.

It is not a bodysuit or cosmetics, swimwear or lingerie (for hygiene reasons).

No returns will be accepted when there are marks of Makeup, or similar.

The return shipping cost needs to be covert by the customer.

Only regular priced items can be returned. Sale Items will not be accepted and send back on customers cost.

Return process:

  1. Please notify us within 48 hours of receipt at service@cuteandcool.com and include photos of the issue.
  2. Print out our contact form, fill it including your mobile number, and add it to the return item.

We will contact you within the next two working days.